Maintenance

Phone System Maintenance & Repair



Parks Communications offers phone system maintenance and equipment servicing either on a case by case basis or through a maintenance contract.  Getting your telephony equipment serviced with Parks Communications ensures that you will receive quality, efficient service by industry leading technicians.

Why Do I Need A Maintenance Agreement?


To budget for fixed costs.
Most manufacturers offer at least a 1 year warranty. This is all well and good, but who pays the labor required to identify simple malfunctions from truly faulty parts, and then professionally remove, (without voiding the manufacturer's warranty), while directly dealing with the manufacturer? Unfortunately the manufacturer's warranty does not cover these services. They certainly won't pay a service company to perform this duty on your behalf.

How much does it cost?


Maintenance contracts start at just $3.75 per port
with optional additions for voicemail systems. With a maintenance contract you are ensured that your phone system is never down for long and you will never have to pay for a new part when damage is experienced through normal use. In addition, common maintenance practices, such as moves, adds, and changes are provided at a discounted rate.

Maintenance contract holders have access to:

  • Free Part Replacement - Parts need to be replaced periodically. If your telecom equipment experiences failure during normal use we will replace it and install it for free. Now your phone system can be fully insured.
  • Priority Status - All contracted customers receive priority status for parts and services over non-contracted customer's. In addition, all service under a contract has a guaranteed response time. Your system will always have guaranteed immediate support.
  • Discounted Services - Contracted customers receive discounted rates for services not covered under a maintenance contract such as moves, adds and changes of new and existing equipment.
  • 4-hour Required Response Time - For all major outages you're contract guarantees you a 4 hour response time so you're system can never be down for long.

Full service for all PCI customers

Whether case by case or contracted
 
  • Maintenance Evaluation - We will evaluate all of your maintenance needs before we charge you for any technical services. This way all problems get handled, and you don't pay for services you won't need.
  • Remote and Onsite Access - If you prefer more speedy service we can dial in to your switch and perform system functions from anywhere. If you prefer the personal touch of on-site maintenance PCI can also send a tech to you.
  • Fast, Personable, and Reliable Service - Our #1 priority is the customer experience. We will make sure that your maintenance is handled completely and efficiently by a our friendly technicians.
  • Service Guarantee - All services are covered under our 1 year working order warranty.

Authorized Repair Services

Complete Phone System Coverage

Parks Communications is an Authorized Dealer of Panasonic telecommunications products and services. As an Authorized Dealer, Parks Communications can professionally inspect and remove faulty equipment without voiding a manufacturer's warranty. A maintenance agreement covers the labor service costs on top of the manufacturers warranty for the first year. Any extended service agreement beyond this period will then continue to cover the service labor as well as the parts after the manufacturers warranty expires. If the parts are already over a year old, or were purchased from another provider, Parks Communications can still provide a service agreement to cover the cost of parts and service labor.

So, why take risks when you can have a high priority premium service with full coverage on the cost of parts and labor? Makes sense doesn't it?

A Comprehensive Portfolio of Services

An PCI Maintenance Agreement includes: 
 
  • Complete coverage includes switches, phones, voice mail and other peripherals
  • Customized service agreements.
  • Prioritized response for major failures.
  • On-site coverage available 24 hours 7 days a week.
  • Technician visits at no additional cost.
  • 24-hour remote programming and/or maintenance.
  • Technical assistance provided online and by phone.
  • Periodic preventative maintenance.
  • Emergency service/disaster recovery.
  • Replacement of defective equipment.

What a Maintenance Agreement means to your business.

The value-based benefits of an ACT Maintenance Agreement
 
  • Maintenance agreement clients receive top priority response.
  • Rapid technician dispatch and arrival reduces system downtime.
  • Technicians will arrive prepared to resolve issue on first visit.
  • Provides replacement parts at no cost to you to avoid unexpected expenses.
  • Rapid delivery minimizes downtime
  • With continuous technical support, you eliminate the risk of waiting for service.
  • Billed at a standard rate to maintain the same quality within your budget.
  • Utilize help line and avoid delays by resolving basic programming issues independently.

Available Whenever You Need Us: After-Hours Support

With PCI you eliminate one risk in business.

That’s because PCI is available for support 24 hours a day, seven days a week. Our round the clock response commitment is designed to deal with customers’ needs during and after normal business hours. Even if you have problems with your system beyond your coverage times, our expertise and our technicians are still available to assist you. The response time for major system malfunctions is generally within two to four hours and the service is billed at a standard rate.

PCI Plan Maintenance Agreement Summary

Plan 1
Support: Comprehensive
The most comprehensive service agreement offered, the Action Plan 1-24/7 package provides complete around-the-clock system coverage including cabinets, modules, cables, phones, voice mail and other peripherals.

Plan 2
Support: Extended
The second most comprehensive service agreement offered, the Action Plan 2-9/7 package provides system coverage from 8:00 AM to 5:00 PM 7 days a week including cabinets, modules, cables, phones, voice mail and other peripherals.

Plan 3
Support: Basic
The most basic service agreement offered, the Action Plan 3-9/5 package provides system coverage from 8:00 AM to 5:00 PM Monday through Friday (excluding holidays) including cabinets, modules, cables, phones, voice mail and other peripherals.

Plan 4
Support: Time & Material
The Action Plan 4 package provides system coverage from 8:00 AM to 5:00 PM Monday through Friday (excluding holidays) including cabinets, modules, cables, phones, voice mail and other peripherals and is billed by time and material used.

Miscellaneous Pricing for Maintenance Customers
Support: Moves, Adds, Changes & Clean-Up
PCI will provide maintenance customers with discounted pre-maintenance preparation services.   

Help Is Only A Phone Call Away

We're there when you need us

Your system is an integral piece of your company’s success. Know that system just a bit better and you will improve productivity. Assistance in resolving routine programming issues and basic system support is simply a phone call away. For those issues that cannot be resolved through the help desk, discounted fee-based consultative services are also available.
 

Schedule a FREE Survey & Quote!

To sign up for an Action Plan Maintenance Agreement or to schedule a FREE survey, please contact our Customer Service Department.

Copyright 2012.