Option Four - Remote

Phone System Maintenance & Repair

Action Plan 4

Support: Time & Material

Plan 4 service provides system coverage from 8:00 AM to 5:00 PM Monday through Friday (excluding holidays) including cabinets, modules, cables, phones, voice mail and other peripherals and is billed by time and material used.

Place a Work Order!
To place a phone system repair work order,
please click here for service.

Pricing Monday - Friday, 8AM-5PM: $85.00/hr. – $35.00 Trip Charge
Pricing After-hours & Saturdays:
$127.50/hr. – $35.00 Trip Charge
Pricing Sundays & Holidays:
$170.00/hr. – $35.00 Trip Charge

Have you considered a maintenance contract?

Anyone who needs to budget for fixed costs. Most manufacturers offer at least a 1 year warranty. This is all well and good, but who pays the labor required to identify simple malfunctions from truly faulty parts, and then professionally remove, (without voiding the manufacturer's warranty), while directly dealing with the manufacturer? Unfortunately the manufacturer's warranty does not cover these services. They certainly won't pay a service company to perform this duty on your behalf.

Remote diagnostics and resolution:

Remote programming and maintenance of your system is available from 8:00 AM to 5:00 PM Monday through Friday (excluding holidays).

  • Off-site maintenance of your network minimizes downtime.
  • Proactive resolution of trouble yields maximized performance and uptime.
  • Remote capabilities reduce diagnostic and repair time.
On-site service response objective:
Expert technical support is available from 8:00 AM to 5:00 PM Monday through Friday (excluding holidays).
Technician Dispatch:
When a problem cannot be repaired remotely a technician will be dispatched to your site.
Replacement parts:
Parts are typically available within 24-48 hours.
Help-desk support:
Obtain answers to basic questions on products, features, functions and interoperability at a rate of $25 per 15-minute increments See Phone Support...

Schedule a FREE Survey & Quote!

To sign up for an Action Plan Maintenance Agreement or to schedule a FREE survey, please contact our Customer Service Department.
Copyright 2012.