Telephone System Support

Support is an essential component within today's communications environment, allowing users of business communications system the ability to effectively administer and harness potentials, as well as making savings.

 

Parks Communications offers a comprehensive portfolio of support options to meet customers requirements.

 

Parks Communications tailors support to suit you either in the form of Support Contracts, reducing ongoing costs, or ad-hoc for that occasional office reshuffle. Using full time/weekly or monthly onsite technicians with knowledge of your environment and goals, drawing from robust resources available within Parks Communications and the system manufacturer, we are able to make our technicians many times more efficient than one individual.

In order to leverage your office system it pays to ask, "Are our customer calls being handled efficiently?"

Parks Communications support team provide customers the expertise to answer this, coupled with manufacturer trained skills and support to effect any resulting changes.

Parks Communications customers can login to our CRM (Customer Relationship Management) tool using the "customer login" provided on our website from where they can create or monitor any support or maintenance works. They also have the ability to send an e-mail directly to our CRM program which instantly opens a ticket, immediately alerting a helpdesk engineer of the required works.

CRM software provides an audit trail for customers from which our compliance to SLA (Service Level Agreements) can be measured, and gives the ability to view all previous works performed and their costs, something not all support/maintenance companies are eager to do.

A correctly set up voice network makes for efficiency of customer relations, saving staff time, thus allowing them to work around their task schedule not their handset.

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